Privacy Policy

Privacy Policy for Phone Plug Kenya
Last Updated: February 24th, 2026

Phone Plug Kenya (“we,” “us,” or “our”) operates the website www.phoneplugkenya.com (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Website, make a purchase, or interact with our services, including sales & repairs.

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1. Information We Collect

We collect information about you in various ways when you use our Website or services.

1.1 Personal Information

Personal information is data that can be used to identify you, such as:

Contact Information: Name, email address, phone number, and physical address provided when you place an order, contact us, or sign up for newsletters.
Payment Information: Credit/debit card details, mobile payment information, or other payment details when you make a purchase or enroll in installment payment plans.
Account Information: Username, password, and profile information if you create an account.
Repair Information: Device details such as model, serial number, and repair history when requesting repair services.
Corporate Sales Information: Business name, tax identification number, and relevant company details for corporate purchases.

1.2 Non-Personal Information

We may also collect information that does not directly identify you:

Browsing Data: IP address, browser type, operating system, referring URLs, and pages visited.
Usage Data: Products viewed, search queries, and interaction time on pages.
Device Information: Device type and unique identifiers used to access our Website.

1.3 Information from Third Parties

We may receive information from:

Payment Processors: Transaction-related information processed through third-party payment gateways.
Analytics Providers: Aggregated Website usage data (e.g., analytics tools).
Social Media Platforms: Information shared through social media interactions or login integrations.

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2. How We Collect Information

Directly from You: When you submit forms, place orders, contact us via email or phone, or interact with our services.
Automatically: Through cookies, web beacons, and similar technologies.
From Third Parties: As described above.

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3. How We Use Your Information

We use your information to:

• Process and fulfill orders, including shipping and payment confirmation

• Provide customer support and manage repair services

• Send marketing communications (with opt-out options)

• Manage installment payment plans

• Improve Website functionality and user experience

• Comply with legal and regulatory requirements in Kenya

• Detect and prevent fraud or unauthorized activities

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4. How We Share Your Information

We do not sell personal information. We may share information only when necessary:

Service Providers: Payment processors, logistics partners, and IT service providers.
Legal Requirements: When required by law or regulatory authorities.
Business Transfers: During mergers, acquisitions, or asset sales.
With Consent: When you explicitly authorize sharing.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember preferences and login details

• Analyze Website performance

• Deliver personalized content

You may manage cookies through your browser settings. Disabling cookies may affect Website functionality.

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6. Data Security

We implement reasonable security safeguards, including:

• SSL encryption for data transmission

• Regular system security updates

• Restricted access to authorized personnel only

While we take strong measures, no system can guarantee absolute security.

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7. Your Rights and Choices

Subject to Kenyan data protection laws, you may:

• Request access to your personal information

• Request correction of inaccurate data

• Request deletion of personal information

• Opt out of marketing communications

• Request data portability

To exercise these rights, contact us via our official communication channels on the Website.

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8. Data Retention

We retain personal information only as long as necessary:

• To provide services and complete transactions

• To comply with legal and tax requirements (typically up to 7 years)

• To resolve disputes and enforce agreements

After this period, data is securely deleted or anonymized.

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9. International Data Transfers

Your information may be processed outside Kenya through cloud services or payment providers. We ensure such transfers comply with Kenyan data protection requirements and include appropriate safeguards.

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10. Third-Party Links

Our Website may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

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11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

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13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Phone Plug Kenya
Location: 7th Floor, Diamond Plaza 2, Parklands, Nairobi, Kenya
Website: www.phoneplugkenya.com