Terms and Conditions

Terms and Conditions for Phone Plug Kenya
Last Updated: February 24th, 2026

Welcome to Phone Plug Kenya (“we,” “us,” or “our”), operating the website www.phoneplugkenya.com (the “Website”) and our physical store located at 7th Floor, Diamond Plaza 2, Parklands, Nairobi, Kenya.

By accessing our Website, making a purchase, or using our services (including sales, repairs, corporate sales, or installment payment plans), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or services.

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1. General Information

The information provided on our Website is for general informational purposes only. While we strive to ensure accuracy, we are not responsible for any errors or omissions or for outcomes resulting from reliance on the information provided. All information is provided “as is” without guarantees of completeness, accuracy, or timeliness.

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2. Pricing

All prices displayed on our Website or in-store are exclusive of Value Added Tax (VAT) unless stated otherwise. Prices are subject to change without prior notice due to market conditions, supplier adjustments, or other factors. We reserve the right to modify pricing at our discretion.

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3. Warranty Terms

• Manufacturer Warranty:
  Warranty coverage is provided by the product manufacturer unless explicitly stated otherwise. Repairs for defective products are handled by authorized service centers or official partners.
• Warranty Confirmation:
  Customers must confirm warranty coverage before purchase. Some products may be sold without warranty or on an “as is” basis.
• Return Policy:
  Returns are accepted only within 48 hours of purchase for faulty products. Non-faulty products or returns after 24 hours will not be accepted.
• Warranty Limitations:
  Warranty does not cover physical damage, water damage, screen breakage, or other user-caused issues.
• No Refund Policy:
  Products under warranty are eligible for repair or replacement only. Refunds are not provided.
• Warranty Registration:
  Customers are responsible for registering products with the manufacturer where required.
• Accessories:
  No warranty is provided for accessories including chargers, earphones, and cases.
• Service Center Assistance:
  We may assist in forwarding devices to authorized service centers when necessary. Processing time may range from 7 to 30 days depending on the manufacturer.

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4. Orders and Payments

By placing an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel orders due to product unavailability, pricing errors, or suspected fraud. Full payment is required at the time of purchase unless enrolled in an installment payment plan subject to separate terms.

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5. Shipping and Delivery

Delivery timelines are estimates and not guaranteed. We are not responsible for delays caused by third-party logistics providers or circumstances beyond our control. Shipping charges will be communicated at checkout where applicable.

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6. Repairs

Repair services may include diagnostic fees and are subject to availability. Customers must back up their data before submitting devices for repair. We are not responsible for data loss during repair processes. Repair timelines depend on the issue and parts availability.

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7. Installment Payment Plan

Installment payment plans are subject to eligibility requirements and separate contractual terms. Failure to meet payment obligations may result in penalties or repossession of the product in accordance with agreed terms.

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8. Limitation of Liability

To the maximum extent permitted by law, Phone Plug Kenya shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website, products, or services. Our total liability shall not exceed the amount paid for the product or service in question.

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9. Intellectual Property

All Website content, including text, images, logos, and design elements, is the property of Phone Plug Kenya or its licensors and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

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10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Nairobi, Kenya.

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11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes take effect upon posting on the Website. Continued use of our Website or services constitutes acceptance of updated Terms.

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12. Contact Us

If you have questions or concerns regarding these Terms and Conditions, please contact us:

Phone Plug Kenya
Location: 7th Floor, Diamond Plaza 2, Parklands, Nairobi, Kenya
Website: www.phoneplugkenya.com